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CP 23 Licensing: External and internal dispute resolution procedures

Released 6 June 2001. Comment closed 5 July 2001.

This policy proposal paper deals with the obligation under 912A(g) of the Financial Services Reform Bill 2001 (the Bill) for a financial services licensee to have external and internal dispute resolution procedures approved by ÷ÈÓ°Ö±²¥. To give context to the policies raised in this paper it is important you read this paper in conjunction with Policy Statement 139 Approval of external complaints resolution schemes [PS 139].

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Last updated: 06/06/2001 12:00