REP 768 Navigating the storm: 魅影直播's review of home insurance claims
Released 16 August 2023.聽
This report outlines 魅影直播鈥檚 work to better understand the consumer experience in home insurance claims since 1 January 2022, when claims handling and settling became a regulated financial service. It summarises our key observations on how insurers are meeting their obligations and highlights areas for improvement.